Billing

If you have credits on your account that total $50 or more, you may apply your credit to a subscription.

For those with credits less than $50, the credit will remain on your account and can be used for future in-person programs, once our building reopens.

Category: Billing

If you purchased a subscription plan with a trial, your card will be charged on the last day of your trial. After that, your card will be charged every 30 days until you cancel.

Category: Billing

To upgrade your subscription, call 410-358-6856 or send an email to lrudman@associated.org.

Our hours of operation are Mondays through Thursdays 8:00 a.m. to 4:00 p.m. and Fridays 8:00 a.m. to 3:00 p.m. We are closed on Federal and Jewish holidays. For a list of our scheduled closings, CLICK HERE.

Category: Billing

We do not offer refunds for one-time class purchases, but we can provide access to the recorded version of the class you paid for. The recordings are typically available within 7 to 10 business days from the class date. To request access to the recording, please send an email to info@myerberg.org.

Category: Billing

Cancellation

You may cancel any time during your free trial. After that, a 30-day notice is required for cancellations. We do not offer refunds for subscriptions. When you cancel a subscription, you will still be able to use your subscription for the time you’ve already paid. For example, if you started your subscription on the 1st of the month, you will have access until the last day of the current month. After that, your card will no longer be charged and access will no longer be available. To cancel your subscription, please call 410-358-6856 or email lrudman@associated.org.

Our hours of operation are Mondays through Thursdays 8:00 a.m. to 4:00 p.m. and Fridays 8:00 a.m. to 3:00 p.m. We are closed on Federal and Jewish holidays. For a list of our scheduled closings, CLICK HERE.

Category: Billing

Absolutely! We recommend you use the sessions currently on your account before purchasing a new package. To get started, please reach out to your trainer or send an email to markese@myerberg.org. You can also call Markese at 443-963-1455.

Category: Billing

Payments by check may take up to three weeks to process. This means access to our Virtual Center, Personal Training, Tech Sessions, or any other paid service or program will not be accessible until your payment has been processed. It is for this reason that we HIGHLY recommended paying by card online or by calling 410-358-6856.

Subscriptions: We require a minimum of three months if paying by check. A trial will not be included and there are no refunds for subscription payments. For example, if paying for a Gold Subscription at the member rate of $36/month, you may send a check for $108. Please include the subscription type on the check. Your subscription will begin on the first day your account is ready to use and you will receive an email notification when your account setup is complete.

Checks can be mailed to: Myerberg Center, 3101 Fallstaff Road, Baltimore, MD 21209

Category: Billing

General

To schedule a time to pickup your artwork and supplies, please email elliott@myerberg.org or call 443-963-1447.

Category: General

Membership

A Myerberg Membership is $59 and is good for one year. Benefits include discounted pricing on subscriptions, packages, and classes and free access to select programs.

The following virtual programs are always free for members (this list is subject to change):

  • Book Reviews with Autumn
  • Coffee Talk with Barb and Harriet
  • Discussion with Rabbi Walsh
  • Knitting Club
  • Sweating at Home with Ilysa
  • Abilities Network Workshops
  • Programs Provided by Baltimore City Health Department
Category: Membership

A Myerberg Membership is good for one year. Members will receive a renewal reminder postcard by mail. Memberships can be renewed online, by calling 410-358-6856 or by mailing a check for $59 to Myerberg Center, 3101 Fallstaff Rd, Baltimore, MD 21209.

Category: Membership

Yes! NNC members receive 50% off the annual $59 Myerberg Membership. To get started, please call 410-358-6856. CLICK HERE to learn more about what’s included in a Myerberg Membership.

Category: Membership

Subscriptions

All recorded videos will be available within 7 to 10 business days from the class date.

Between now and July 31, CLICK HERE to access recorded videos. Due to our transition to our new Virtual Center, classes will be added to this page by request only by emailing info@myerberg.org. This page will no longer be available after August 14.

After August 3, Recorded Classes will be available in subscribers’ On Demand catalog, which can be found by logging in to the Virtual Center and then clicking the “On Demand” button at the top of your main Activities Calendar page.

Here’s a Quick Tutorial on How to Access Recorded Classes

Though we try our best to make all programs available, circumstances may prohibit access to some recordings. Videos will be available for up to 30 days from the class date. Have a request? Email info@myerberg.org.

Category: Subscriptions

Yes! Classes are available to purchase for a one-time fee. When you click the “Sign-Up” button for a class not included in your plan, it will be added to your shopping cart and you can then purchase the class online. Once you complete payment, you can then log back in to Virtual Center and will then see a “Join Video” button for that class. For questions, concerns, or to purchase a class over the phone, call 410-358-6856.

Category: Subscriptions

Classes with “Limited Enrollment” in their title may require a nominal fee and are available on a first come, first served basis. Registration for these classes can be made online, by calling 410-358-6856 or by emailing lrudman@associated.org.

Category: Subscriptions

If an instructor must cancel his or her class for any reason, the class title will be updated to say “Cancelled” in our Virtual Center as soon as we receive notification from the instructor. In addition, an email notification will be sent to subscribers. Our instructors make every effort to either schedule a make-up class, provide a substitute or show a pre-recorded class during the scheduled class time. Due to varying schedules, we apologize if you are unable to participate in the make-up class. Most of our classes are recorded and made available in your on-demand catalog within 7 to 10 business days from the class date.

Category: Subscriptions

Subscription plans include a basic Silver plan as a Myerberg Member for $25/month and $35/month for nonmembers. An all access Gold plan is available for $36/month for members and $48/month for nonmembers. Those interested in only Virtual Bagel Boys can become a subscriber for $10/month, but must be a Myerberg Member. For more information and to purchase a subscription, please visit https://www.myerberg.org/virtualsubscriptions/ or call 410-358-6856.

Category: Subscriptions

Once logged in to Virtual Center, the instructor’s name will be listed below each class name in your Daily Activities.

Category: Subscriptions

If you would like to reach your instructor, please send an email to jennifer@myerberg.org or call 443-963-1449.

Category: Subscriptions

Due to the added security protection of our new Virtual Center, we will no longer lock classes, effective Monday, August 17, 2020. If additional security precautions need to be taken in the future, we will notify all subscribers of updated procedures.

Category: Subscriptions

If you are logging on together, you will only need one subscription. If you plan to attend classes using multiple devices at the same time, we recommend purchasing two separate plans.

Category: Subscriptions

Disclaimer

By purchasing a membership and/or subscription, you understand and agree to the following:

Waiver: To reduce and avoid injury, please check with your doctor before beginning any fitness program. Make sure you are in a safe space, free of any trip hazards and that you practice caution when exercising. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising, you should stop immediately. If you think you are having a medical emergency, call 911.
By performing any fitness exercises, you are performing them at your own risk. The Myerberg Center will not be responsible or liable for any injury or harm you sustain as a result of our fitness program, online fitness videos, or information shared on our website. This includes emails, videos and text.

Code of Conduct: All participants must comply with the Edward A Myerberg Senior Center, Inc.’s (EAMC) Code of Conduct. Inappropriate behavior is not permitted and includes but is not limited to: harassment of any kind to other participants or staff members; conduct endangering the life, safety, health or well-being of self or others; solicitation, or panhandling; use of abusive, insulting, obscene, discriminatory or racially derogatory language; inappropriate appearance; or failure to follow an agency policy or procedure. All participants must obey all federal, state, county and city laws and ordinances. All participants are responsible for maintaining the security of their login information and agree not to disclose such to any third party. A participant who violates this Code of Conduct may result in immediate removal from virtual programs and cancellation of his/her subscription. The EAMC reserves the right to suspend or terminate a violator’s membership or subscription.

Category: Subscriptions

Tech Issues

Logging in with a Computer:

  1. Go to myerberg.org.
  2. Click the GREEN “Virtual Center Login” button at the top of the page.
  3. Type in your phone number as 10 digits (ex. 4439631450) and birth month and day as MMDD. For example, if your birth day is August 13, enter “0813”.
  4. Click the green button, labeled “Search”
  5. Click on the button with your name.
  6. You are now logged in to your Daily Activities.

Logging in with a Mobile Device:

  1. Go to myerberg.org.
  2. Click the WHITE “Virtual Center” button.
  3. Click the GREEN “Virtual Center Login” button.
  4. Type in your phone number as 10 digits (ex. 4439631450) and birth month and day as MMDD. For example, if your birth day is August 13, enter “0813”.
  5. Click the green button, labeled “Search”
  6. Click on the button with your name.
  7. You are now logged in to your Daily Activities.
Category: Tech Issues
  1. Once logged in to the Virtual Center, click the blue “Sign-Up” button for any programs you would like to attend.
  2. A box will pop-up. Click the green “Yes, Sign-Up” button.
  3. The class will now show a green bar and the words “You are registered to attend.” There will also be a grey “Join” button that includes the date and time you can join, which is 15 minutes before the class is scheduled to begin.
  4. When it is time to join, this button will turn blue and take you directly to the Zoom meeting.
  5. If you need the audio information, you can click the “Join Audio” button, which will be located next to “Join Video”.
  6. You can scroll to other days by clicking the orange buttons next to the date in the blue box.
  7. If a program is not included in your plan, it will say “This program is not included in your subscription plan. Please call to upgrade or pay a one-time fee.”

Watch this helpful video:

Category: Tech Issues

Absolutely! To learn more, please watch the video below.

Quick Tip: Place a sticky note or piece of tape over the camera lens on your device. That way, no one will ever see you! Just remember to remove when you DO want someone to see you.

Category: Tech Issues

You may need to change your view. Please watch this video below. If the problem still persists, leave the session and log back in.

Category: Tech Issues

Please watch this video below.

Category: Tech Issues

For the best experience, make sure the volume is turned all the way up on your device.

Category: Tech Issues

Accessing in-meeting chat (desktop)

  1. While in a meeting, click Chat in the meeting controls.
  2. This will open the chat on the right. You can type a message into the chat box or click on the drop down next to To: if you want to send a message to a specific person.
  3. When new chat messages are sent to you or everyone, a preview of the message will appear and Chat will flash orange in your host controls.

Accessing in-meeting chat (mobile)

  1. While in a meeting, tap the screen to make the screen to make the controls appear.
  2. Click on Participants.
  3. At the bottom of the participants list, click on Chat.
  4. You can type your chat message and click Send or if you want to change who it is being sent to, click the arrow next to Send to: and choose a different person or group of people.
  5. Incoming chats will be displayed at the bottom of your screen and you can click on Participants then Chat to view them.

Category: Tech Issues

This often means your internet connection is not strong. Try to troubleshoot the issue by:

  1. Make sure your computer, laptop or smart device is as close to your Wi-Fi router as possible.
  2. Try leaving the class and rejoining.
  3. Unplug your router and modem, wait 30 seconds, then plug it back in. It may take several minutes for your internet to reboot. This often solves many internet issues.
  4. Contact your internet service provider to help you troubleshoot.

Category: Tech Issues

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Can’t find what you’re looking for? Call 410-358-6856 or send an email to info@myerberg.org.