Until April, Gail Lipsitz had never heard of the popular videoconferencing platform Zoom.

“All of a sudden, everyone was talking about and using Zoom. I had no idea how to get it and use it,” the 74-year-old Baltimore resident said.

Thanks to tutoring provided over the phone by Melanie Waxman, technology concierge from the Tech Knowledge Hub at the Edward A. Myerberg Center for older adults, Lipsitz was able to upload Zoom both to her iPhone and iPad and start using it confidently.