COVID-19 Update

Beginning January 18, Maryland will enter Phase 1B of Maryland’s vaccine distribution program. Phase 1B includes people age 75 and older.

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Can I Pay By Check?

Payments by check may take up to three weeks to process. This means access to our Virtual Center, Personal Training, Tech Sessions, or any other paid service or program will not be accessible until your…

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I still have some personal training sessions on my account. Can I use those before I purchase a package?

Absolutely! We recommend you use the sessions currently on your account before purchasing a new package. To get started, please reach out to your trainer or send an email to markese@myerberg.org. You can…

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I paid for a one-time class fee, but missed the class. Can I get a refund?

We do not offer refunds for one-time class purchases, but we can provide access to the recorded version of the class you paid for. The recordings are typically available within 7 to 10 business days from…

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I have a credit on my account. How do I apply it to my subscription?

If you have credits on your account that total $50 or more, you may apply your credit to a subscription. For those with credits less than $50, the credit will remain on your account and can be used…

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How do I cancel my subscription?

Cancellation You may cancel any time during your free trial. After that, a 30-day notice is required for cancellations. We do not offer refunds for subscriptions. When you cancel a subscription,…

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When will my credit card be charged?

If you purchased a subscription plan with a trial, your card will be charged on the last day of your trial. After that, your card will be charged every 30 days until you cancel.

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How do I upgrade my subscription?

To upgrade your subscription, call 410-358-6856 or send an email to lrudman@associated.org. Our hours of operation are Mondays through Thursdays 8:00 a.m. to 4:00 p.m. and Fridays 8:00 a.m. to 3:00…

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