No one can hear me. How do I unmute my microphone?

Please watch this video below.

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I don’t see anyone. What happened?

You may need to change your view. Please watch this video below. If the problem still persists, leave the session and log back in.

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I don’t want anyone to see me. Can I turn off my video?

Absolutely! To learn more, please watch the video below. Quick Tip: Place a sticky note or piece of tape over the camera lens on your device. That way, no one will ever see you! Just remember to remove…

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I have a gold subscription plan, but the class I want to join has a fee and says “Limited Enrollment”. What’s going on?

Classes with “Limited Enrollment” in their title may require a nominal fee and are available on a first come, first served basis. Registration for these classes can be made online, by calling 410-358-6856…

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Can I still register for a class if it’s not included in my subscription plan?

Yes! Classes are available to purchase for a one-time fee. When you click the “Sign-Up” button for a class not included in your plan, it will be added to your shopping cart and you can then purchase the…

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How will I know if a class has been cancelled?

If an instructor must cancel his or her class for any reason, the class title will be updated to say “Cancelled” in our Virtual Center as soon as we receive notification from the instructor. In addition…

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I have a credit on my account. How do I apply it to my subscription?

If you have credits on your account that total $50 or more, you may apply your credit to a subscription. For those with credits less than $50, the credit will remain on your account and can be used…

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Will I be locked out of classes?

Due to the added security protection of our new Virtual Center, we will no longer lock classes, effective Monday, August 17, 2020. If additional security precautions need to be taken in the future, we…

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How can I get in touch with the instructor?

If you would like to reach your instructor, please send an email to jennifer@myerberg.org or call 443-963-1449.

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How do I cancel my subscription?

Cancellation You may cancel any time during your free trial. After that, a 30-day notice is required for cancellations. We do not offer refunds for subscriptions. When you cancel a subscription,…

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